chest-bump helldivers 2
Image via PlayStation's YouTube channel

Helldivers 2 developer roleplaying makes for the more lore-accurate support experience ever

The Ministry of Truth really loves paperwork.

One Helldivers 2 player reached out to the developer’s support team using a little roleplaying flair and had the best experience with a team member I’ve seen in a long time. This brings the Ministry of Truth to life in an entirely new way and extends the game’s lore in an unexpected way.

Recommended Videos

User SurrexSnek posted their incredible experience on the game’s subreddit, which began with a relatively simple request for a refund of 1,000 Super Credits for the Deluxe Edition upgrade. Instead of a standard support ticket, they sent a request for their refund using the voice and language a Helldiver would in-game. I’d expect the support team to have a good laugh at this but respond using standard language and process requests. They absolutely did not do that.

Freedom’s Blessings

memorial helldivers 2 fan film
Image via Camera Chronicles on YouTube

SEAF Support Officer Zach responded with the best support email you could hope for as a Helldivers 2 fan. They kindly ask for SurrexSnek’s Steam ID so this refund can be processed and reference how the Ministry of Truth, a Super Earth government department, requires that ID to verify their Super Citizen identity.

Even this initial two-email exchange would be brilliant enough, but the pair keep it up for four more emails. SurrexSnek’s reply to the Stream ID request might have my favorite line in it, though. “By liberty, how could I possibly forget to give proof of my status! Those fiendish automatons sure do test our Ministry of Truth.”

I thoroughly recommend reading through the entire exchange because it brings me so much joy as a Helldivers 2 player, and I’m sure it will to the rest of the community. User IronLord56’s sentiment reflects mine and those of every other fan who has read the exchange.

“The fucking irony…Normally, with these kinds of things, when you get an email back, it’s an automated response, and if you are REALLY unlucky, you get a program that can’t or refuses to solve your issue and will either continue to send unhelpful responses asking you to do something you’ve probably already done, or stop replying altogether. You email Arrowhead and joke about the Automatons, and you get an actual god damn living person to reply and help you out.”

What made this stand out to me so much is that, as IronLord56 so eloquently put, a lot of live service game support teams might not have the capacity to respond to you in a timely manner, let alone put in the effort that SEAF Support Officer Zach has.

This support email chain feels like part of Helldivers 2‘s lore now. It’s expanded the bureaucracy of Super Earth and shown the inner workings of just one part of the Ministry of Truth. Thank goodness it was just about some Super Credits, not a procreation permit.


Destructoid is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Author
Image of Jamie Moorcroft-Sharp
Jamie Moorcroft-Sharp
Jamie is a Staff Writer on Destructoid who has been playing video games for the better part of the last three decades. He adores indie titles with unique and interesting mechanics and stories, but is also a sucker for big name franchises, especially if they happen to lean into the horror genre.